About Product Returns?

Glispro endeavors to ensure that every transaction on our website is seamless. We deliver our products well and adhere to the highest quality standards.

As a policy, we do not offer returns or exchanges on products delivered in perfect condition as per the order placed.

However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect, then we are open to extending a full refund or re-fulfilling your order.

To return or exchange a product or report damage in transit, please get in touch with our customer care within 48 hours of delivery with your order number, date of transaction, delivery address, and image of the wrongfully delivered or defective item.

Our customer care team will look into the issue and respond within 72 working hours.

Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case-by-case basis, and we request that you get in touch with our team for prompt resolution.

No refunds would be given if the customer has provided a wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency,/or the package is refused by the recipient.

Products bought online cannot be exchanged or returned in-store.

Cancellations

We will be able to accept order changes or cancellation requests at any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery.

Refunds

All credit card and net banking transactions will be repaid using the same route, which means if you have made your transaction using the net banking facility, the net value of your order will be refunded back into your bank account. This will take 7-10 working days from the time the returns are received and approved by the warehouse.

Disclaimer

All policies are subject to change without prior notice. In case of any conflict Terms of Use Policy would prevail.